If a customer orders a Large Brunette, what clarifying question should you ask them?

If a customer orders a Large Brunette, what clarifying question should you ask them?

• A. Do you want extra foam?
• B. Which milk would you prefer?
• C. Do you want it decaf?
• D. Would you like that hot, iced, or chilled?

Answer: (D)

When a drink can be served in more than one temperature, the key step is to clarify how the customer wants it presented. A Large Brunette tells you size and roast, but not temperature. Asking how they’d like it served—hot, iced, or chilled—removes that ambiguity and makes sure you prepare the drink exactly to their preference, which keeps the order accurate and speeding up service. Other tweaks like extra foam, which milk to use, or whether it’s decaf are valid but don’t address the immediate temperature choice that can change how the drink is made and enjoyed.

When a drink can be served in more than one temperature, the key step is to clarify how the customer wants it presented. A Large Brunette tells you size and roast, but not temperature. Asking how they’d like it served—hot, iced, or chilled—removes that ambiguity and makes sure you prepare the drink exactly to their preference, which keeps the order accurate and speeding up service. Other tweaks like extra foam, which milk to use, or whether it’s decaf are valid but don’t address the immediate temperature choice that can change how the drink is made and enjoyed.